FAQ

When will my parcel arrive?
- After your order is dispatched, you should receive an email notification within 48 hours with your tracking number included. For more details, please refer to our shipping section.

How can I return or exchange my item?
- Please refer to our returns & exchange section. Fees and charges may apply.

Are taxes & duties paid for?
- No. Any local taxes and duties at destination country will be borne by the recipient. Estimated taxes & duties will be shows during the check-out process for your reference.

What size should I get?
- Please refer to the size charts within each product page. Or please contact us for help.

Why can't I use my discount code?
- Discount codes expire, and ongoing offers are subject to change or termination without notice. No more that one discount code can be used on one order. Other restrictions may also apply. If you have any questions, please contact us.

What currency can I pay in?
- Currently you can view and pay in USD, HKD, SGD, AUD, EUR and GBP. Please select from the currency drop-down menu.

Did not find what are looking for?
- Complete contact form or email us as hello@mylacess.com